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Our standard shipping time frame is 7 to 10 business days after your order has been received and processed by our pharmacy. Since our peptides and medications are compounded individually to meet your specific needs, this time frame allows us to ensure the highest quality. Please note that shipping time frames may vary based on your location and any potential delays.
All of our products have undergone rigorous testing and are designed to withstand extreme temperatures and delays for up to 72 hours. If your cold product arrives warm or compromised, please contact our customer service team for assistance.
Yes, shipping times may vary based on geographic location, particularly for remote or rural areas. While our standard timeframe is 7 to 10 business days, some locations may experience longer delivery times due to distance, local carrier availability, or regional weather conditions.
Once your order leaves our facility, you will receive a notification confirming successful shipment, along with a tracking number. This tracking number allows you to monitor the progress of your delivery in real-time. You can use it directly from the link provided in your email, or directly with the shipping carrier’s site for the most up-to-date information. If you have any questions or concerns regarding your shipment, please don’t hesitate to contact us at mgerber@koniverwellness.com.
If your shipment is lost or damaged during transit, especially for cold products, we recommend that you first file a claim with the appropriate carrier. Once you have obtained your claim number, please contact our team and provide them with this information. We will then use your claim number to liaise with the carrier on your behalf to expedite the resolution process.
Yes, you can schedule a specific delivery date for your order. To ensure we can accommodate your request, please notify us of your preferred delivery date at the time of placing your order. Once we receive this information, we will coordinate the processing and shipping of your prescription or supplement to align with your desired timeframe while also considering the product’s expiration date.
If you have ordered a “dry” product or an item that does not require refrigeration, rest assured that your product remains 100% viable and safe to use, even in the event of shipping delays. For cold products, if the delay exceeds 72 hours, we recommend that you contact us immediately. We take the integrity of our cold products seriously and will work with you to address any concerns and provide a suitable resolution.
Yes, we offer expedited shipping, including Saturday delivery. We typically ship Monday through Thursday, but for those who are wanting Saturday delivery will be shipped on Friday. Please note that expedited shipping may incur additional charges, which will be applied at checkout.
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